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AI & Conversation

ShopChat

AI Chat Assistant for WooCommerce

ShopChat reads your live WooCommerce catalog in real time and answers customer questions around the clock. No cached index – accurate answers about stock, pricing, variants, and order status powered by OpenAI, Anthropic, or Google Gemini.

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14-Day Guarantee HPOS Compatible Annual Updates Priority Support
yourstore.com/wp-admin/shopchat

AI Chat Engine

System Active

Response Time

<200ms

Catalog

Live

Product Search Agent

Active

Allowed

Upsell Engine

3 active rules

Processing

Human Handoff

Configured

Ready

Routing queries

Routing customer queries with precision

Add Knowledge Base

AI Connected

Verified

Powerful Features

Everything you need to assist, convert, and retain WooCommerce customers with AI.

Live Catalog Reading

ShopChat reads your WooCommerce product database in real time. Prices, stock availability, attributes, and product descriptions are always current - no indexing delay, no manual sync.

Multi-Agent Routing

A specialized multi-agent engine routes each customer question to the right sub-agent: Product Search, Product Recommendation, Returns & Policy, or Knowledge Base. Complex queries are split across agents and the responses are merged into a single, coherent answer.

Upsell Engine

Proactively surfaces complementary products and upgrades based on what's in the customer's cart. ShopChat identifies upsell and cross-sell opportunities in context - at the right moment in the conversation.

Returns Assistance

Handles return policy questions and return requests automatically. Customers ask "Can I return this?" and ShopChat checks the return window, explains the policy, and guides them through the process.

Human Handoff

When a query is too complex for AI, ShopChat escalates gracefully. Trigger handoff via email notification or redirect customers to your live chat platform or support URL.

ROI Tracking

Know exactly what ShopChat is worth. An analytics dashboard tracks influenced orders, influenced revenue, total conversations, and top recommended products - updated in real time.

WHY UPGRADE?

Why Your Store Needs
ShopChat

Built for WooCommerce stores that want to convert more visitors and reduce support load.

Reduce Cart Abandonment

Customers abandon carts when they have unanswered questions. ShopChat answers product questions instantly, before hesitation turns into an exit.

Increase Average Order Value

Intelligent upsells and cross-sells surface at exactly the right moment. ShopChat recommends complementary products in context - not as generic popups.

Cut Support Load

Automate answers to the repetitive questions that fill your inbox: "Do you ship to X?", "What's your return policy?", "Is this in stock in size L?" - handled instantly, 24/7.

Always Available

Handle customer questions at any hour without additional support staff. ShopChat works while you sleep - and hands off to a human when the situation calls for it.

Frequently Asked Questions

Quick answers to common questions about ShopChat.

Ecosystem

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Configuration

Settings & Configuration

Take full control with our intuitive settings.

General Settings

  • Enabled Master on/off toggle for the chat widget across all pages.
  • Greeting Message First message shown when the widget opens. Default: Hi! How can I help you today?
  • Show on Cart / Checkout Page Control widget visibility on cart and checkout pages independently.
  • Multilingual Enable language detection so ShopChat responds in the customer's browser language.

AI Configuration

  • AI Provider Choose OpenAI, Anthropic (Claude), or Google Gemini. Enter your API key to connect.
  • Brand Voice Personality instruction for the AI - e.g., "Be warm and friendly" or "Be concise and factual".
  • Category Scope Limit AI context to specific product categories. Recommended for catalogs with 10,000+ products.
  • Widget Appearance Set position (Right / Left), primary colour (hex), and a custom chat launcher icon URL.

Capabilities

  • Enable Product Search/Upsells Answer product-finding queries from the live catalog and Suggest complementary products and upgrades in conversation.
  • Enable Returns Answer return/refund questions and assist with return requests.
  • Enable Image Input Enable Image Input – Allow customers to upload images. Requires a vision-capable AI model (GPT-4o or Claude 3 Sonnet).
  • Enable Voice Input Allow microphone input via the browser Web Speech API.

Advanced Features

  • Multi-Agent Routing Routes each query to the right sub-agent - Product Search, Recommendation, Returns, or Knowledge Base. Complex queries are split and responses merged.
  • Proactive Nudges Exit-intent and idle nudge triggers with a configurable message to re-engage browsing customers.
  • Human Handoff Set a handoff email (receives transcript) and/or handoff URL (redirects to Zendesk, Intercom, etc.) with a custom button label.
  • Returns Handling Set the return window in days (default: 30). Used by the AI to answer eligibility questions accurately.