ReturnDesk

Yes, ReturnDesk allows you to control exactly which order states (e.g., Completed, Processing) are eligible for return requests.

You can set a custom return window (e.g., 7, 14, or 30 days) post-order to enforce your store policy automatically.

Yes, in ReturnDesk Pro. Customers can request a replacement product, with its own exchange window, reasons and email templates. The free version handles returns only.

Yes, ReturnDesk includes a test email utility to validate your template output before going live.

Instead of back-and-forth emails, customers submit return requests from their account, eligibility is checked automatically against your return rules, and you approve or reject each request from one dashboard. Customers get an email when they submit a request and whenever its status changes, and you get an email for every new request.

Many hosted return platforms charge a monthly fee and run outside your store. ReturnDesk works inside WooCommerce, keeps all return data in your own database, and costs a single yearly license.

No. Logged-in customers request returns from My Account → Orders → View. Guests can use a Return Center page (created with the [returndesk_portal] shortcode), where they find their order with the order number and billing email.

In ReturnDesk Pro, the Refund button on an approved return opens the WooCommerce order, where you issue the refund with WooCommerce's refund tool. Gateways that support automatic refunds, such as Stripe and PayPal, then refund the customer directly. In the free version, you open the order and issue the refund in WooCommerce yourself.

Yes, in ReturnDesk Pro. Store credit keeps the revenue in your store and gives customers a quick resolution.

Yes, ReturnDesk Pro supports partial returns and exchanges. In the free version, a return request covers the full order.

Yes. Customers can attach files, such as photos, to their return request, and you see them in the request details.

Yes. You can allow or block returns for sale items, and Pro lets you exclude specific products or categories from returns entirely.

Yes, ReturnDesk Pro includes COD return policy controls, so you can decide how returns work for orders paid on delivery.

Not yet. Update stock manually after inspecting the returned items.

No, ReturnDesk manages the return request and refund. Customers use the return address you set in the settings.

The free version includes the self-service return portal, return rules (window, order statuses, sale items), return reasons, file attachments, the admin request dashboard, and five editable email templates with preview and test send. Pro adds exchanges, auto-approval for returns and exchanges, auto-restock, store credit, shipping included in refunds, a COD return policy, partial returns and exchanges, excluded products and categories, a WhatsApp support number shown to customers, auto-close for stale requests, automatic updates and priority support.

Pro licenses cover 1, 5 or 10 sites, billed yearly or every 2 years (save 30% with the 2-year option). Every purchase includes a 14-day money-back guarantee.