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Automation & Returns

ReturnDesk

Automated Returns & Exchanges for WooCommerce

Automated Returns & Exchanges for WooCommerce Description: Replace manual email-based returns with a self-service portal. Customers submit requests, check eligibility automatically, and choose refund, exchange, or store credit – without contacting support.

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14-Day Guarantee HPOS Compatible Annual Updates Priority Support
yourstore.com/wp-admin/returndesk

Return Management Engine

Portal Active

Retention

84%

Resolution

4.2h

Refund Request

Auto-Approved

Completed

Exchange Request

Pending Review

Processing

Store Credit

Auto-Approved

Issued

Smart Return & Exchange

Processing return requests with precision

Add Return Rule

Returns Automated

Instant Approval

Powerful Features

Everything you need to optimize your WooCommerce store.

Self-Service Portal

Reduce support tickets with a dedicated customer area for return and exchange requests.

Return Rules

Configure return windows, sale item eligibility, and custom return reasons with ease.

Notification System

Automated admin and customer alerts for every status change in the return process.

Exchange Logic

Unified portal for returns and exchanges to keep revenue within your store.

Store Credit

Offer flexible resolution options with automated store credit handling.

Auto-Management

Automatically close stale requests and provide WhatsApp support for faster resolution.

WHY UPGRADE?

Why Your Store Needs
ReturnDesk

Engineered for performance, built for growth. See why thousands of store owners trust our solutions.

Save Time

Automate 80% of your return-related support tasks and manual email chains.

Boost Trust

A clear, transparent return policy and easy process increases conversion rates.

Retain Revenue

Make it easy for customers to choose an exchange or store credit instead of a refund.

Operational Clarity

Better categorization of return reasons helps identify problematic products early.

Free vs. Pro

Compare features and see why thousands of merchants choose the Pro version.

Features Free Pro
Return requests
Admin dashboard
Return Rules
Refund to payment method
Email notifications
WooCommerce email wrapping
Exchange requests
Separate exchange reasons
Auto-approve returns
Auto-approve exchanges
Auto-restock on approval
Refund to store credit
Include shipping in refund
COD return policy
Partial return/exchange
Excluded products/categories
WhatsApp notifications
Auto-close return requests
Automatic plugin updates
Priority support

Upgrade your store's capabilities.

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Frequently Asked Questions

Quick answers to common questions about ReturnDesk.

Configuration

Settings & Configuration

Take full control of your store's return workflow with our intuitive settings

Common Settings

  • Order Statuses Control request-eligible states.
  • Policy Linkage Connect terms in the request flow.
  • Return Address Store address fields for processing.

Return Rules

  • Return Window Max days post-order for eligibility.
  • Sale Eligibility Allow/disallow returns for sale items.
  • Reason List Configurable options for customers.

Notifications

  • Admin Alerts Notify when new requests arrive.
  • Template Controls Customize subject, body, and sections.

Advanced Features

  • Exchange & Store Credit Unified portal with credit resolution.
  • Auto-close requests Automatically close inactive requests after defined days.
  • COD policy controls Manage return behavior for COD orders